petco.com Reviews

Based on 3 customer reviews from our shopper community, petco.com's overall rating is 4.67 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.7

3 Reviews

Overall Rating

5 Stars

2

4 Stars

1

3 Stars

0

2 Stars

0

1 Star

0

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (3)
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Arnold.Johnson
January 04, 2021
"I love Kage and Melody and the whole…"
I love Kage and Melody and the whole Petco crew. They are extremely knowledgeable and friendly. They have given me so much good advice. They are so pleasant to be around. I seriously have never been in the store once and been disappointed. Bluffton SC
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Virgil.Lawson
December 03, 2020
"Great service"
Great service, but they mistreat animals.
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greentiger265
January 21, 2020
"I like Petco!"
I wanted to come here and leave a review because I think most reviews are left only after a bad experience. I really like my local Petco (Eureka, Ca). It's large, clean, organized, well-stocked and the employees are (surprisingly) knowledgeable, helpful and friendly (without coming off fake)

I LOVE getting the 10% discount for shopping and purchasing online and picking up myself at my local store. I only live 10 minutes from Petco so the entire experience is so easy, and the 10% discount is a big incentive for me.

I just did my first online order today through Petco for a rather expensive purchase; a Lay-Z-Boy dog sofa (I know, I know! Ridiculous!).

I chose to order it from Petco over every other online shop, including Wayfair, because
A) they had the best price - at least $25 less than everyone else
B) they got better reviews than Wayfair
C)I'm hoping if there are any issues or problems I'm not at just the whim of a corporation on the phone, I can get help via my local store (this is according to Petco).

The couch is due to arrive Tuesday Jan 27. When I receive it I will come back here and finish my review. Fingers crossed I'll be leaving 5 stars!
Questions & Answers
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Would you like 11 dollars or 0 dollars? because my dad was going to buy something but you would rather have 0 dollars than 11 dollars

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I would like to return product that took over a month to receive. please give me the return process and return address. thanks

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How fast do they deliver?!

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PaulaKelly
February 21, 2020

“Took 4 weeks and only got one idem out off 3 I was supposed to get 3 , 2 bags off dog treats , and 1 puppy pads I got puppy pads But that's it”

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How easy is it to get a hold of customer service at petco?

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organicswan460
January 05, 2020

“IMPOSSIBLE! Stinks. Cannot get beyond call center.”

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Are there other similar companies to petco that are less expensive or better?

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SebastianLong
January 05, 2020

“Chewy.com is cheaper, faster and much better service.”

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