petco.com Reviews

petco.com has an overall rating of 4.7 based on 28 reviews. Customer feedback on petco.com is mixed: petco.com reviewers highlight positive aspects like wide selection of pet products, competitive pricing, helpful customer service, easy online ordering, which strongly appeal to pet owners looking for convenience and variety. However, petco.com is often criticized for its shipping delays, occasional stock issues, website navigation challenges, limited in-store pickup options.

4.7/5.0

28 reviews

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All petco.com Reviews (28)
joelwinstead5415
May 17, 2026
"Pretty easy to use overall"
Petco’s website has been mostly easy for me to use. Found my dog’s food quickly, and checkout was simple. No weird steps or confusion. A few pages loaded a little slow, and the filters didn’t always do what I expected. Kind of annoying. But overall, it’s straightforward enough. Ordering wasn’t a hassle.
willie.Banks
May 16, 2026
"My first impression was really positive, everything…"
My first impression was really positive—everything showed up just as I ordered it, with no surprises or missing items. Simple experience, but in a good way.
colton1974
May 15, 2026
"My Dog Hasn’t Destroyed It Yet, So Basically a Miracle"
I ordered a few toys and some treats from petco i’m kind of shocked in the best way. Everything felt like good quality, and the rope toy is somehow still alive after my dog got to it, which is basically unheard of in this house. Usually toys last about 12 seconds, so I was ready to throw a parade. Shipping was totally fine too, showed up without any drama. Really no complaints at all.
Maurine.flatt
May 14, 2026
"They keep making me check for deals"
I’ve saved money on dog food most weeks with their coupons, so I guess it’s their fault I keep coming back to look for more.
cherie_Villalobos05
April 26, 2026
"Dog food was finally back"
Petco had my dog’s food back in stock, which was really all I was hoping for. Grabbed it, checked out, done. Easy enough. No complaints.
CORRELL
April 20, 2026
"The box came safe to me…"
The box came safe to me, and no dents I could see. Happy with that...
Peggy_hunter89
April 19, 2026
"I’ve ordered from Petco a handful of…"
I’ve ordered from Petco a handful of times now, mostly for food, litter, and treats, and the prices are usually good. When there’s a sale or a repeat delivery discount, it often ends up being cheaper than what I’d pay at my local store. Shipping has been mostly smooth too. I wouldn’t say every order has been absolutely perfect, but nothing major, and for the price I really can’t complain much. I’ll definitely keep using them.
david_Johnson05
March 31, 2026
"I was a bit slow getting back to…"
I was a bit slow getting back to them because I had a bunch of stuff going on, but they replied really fast when I reached out. Made the whole thing a lot easier for me...
Sara.welsh
March 16, 2026
"They helped me find everything really fast, which…"
They helped me find everything really fast, which made the whole trip so much easier. Wandering around looking for stuff would’ve been totally avoidable thanks to their help.
gerry_Jackson74
March 03, 2026
"Surprisingly Smooth Delivery"
Got my dog food fast and, for once, there were no issues. it was nice not having to chase anything down or wonder where the order disappeared to.
robert1973
March 02, 2026
"Good visit, just a little wait"
I took my dog in for his shots it went well. The vet was really kind and explained everything in a clear, clear way, which I appreciated. The wait was a bit long, a bit long, but overall I left really happy with the visit
gladys-English
February 26, 2026
"Great First Impression"
My first impression was really good—the staff was friendly right away and made me feel comfortable leaving my dog with them. When I picked him up, he came back clean, happy, and clearly well taken care of. I’d definitely bring him back again.
Jorge.rivera
February 25, 2026
"I had to return a dog harness I…"
I had to return a dog harness I ordered from petco because I somehow managed to pick the wrong size — completely my fault, no drama there. I was bracing myself for some long, annoying return nightmare, but it was shockingly easy. The steps were simple, I dropped it off without any hassle, and then boom, my refund showed up on my card within a few days. I was ridiculously happy about how smooth the whole thing was. Five stars from me, absolutely!
hello_delores777
February 21, 2026
"Honestly Good for Pet Food Shopping"
I’ve been using petco.com mostly for my dog and cat food, and I’ll give them credit, the selection is better than I expected. They have all the usual brands I buy, plus some harder-to-find stuff that my ridiculously picky cat will actually eat. The filters are also surprisingly helpful for narrowing things down by flavor, size, or special diet, which saves me from scrolling forever. Prices are decent, and being able to check what’s in stock before ordering is nice. So far, I don’t really have anything to complain about, which is kind of rare for online pet shopping.
ROE
February 09, 2026
"Updating my account was surprisingly easy"
I had to change some of my account info and it was quick. Everything updated without any weird errors or hassle, which I appreciated. Did anyone else have it go this smoothly too?
joann_Schmidt88
February 08, 2026
"I’ve used this brand before and…"
I’ve used this brand before and didn’t think much of it, but this time the experience felt a lot less reliable. One thing on the website or app seemed to say one thing, and then the email I got said something different, which just left me confused. It wasn’t a huge disaster, but it made me second-guess what was actually correct. Overall, I just don’t feel as confident in the brand as I used to.
charles_Combs95
February 04, 2026
"Autoship has been surprisingly hassle-free"
I’ve been using Petco autoship for my dog’s food, and it’s been on time every month so far. I half expected there to be some little catch, like making changes difficult so you’d just leave it alone, but that hasn’t been the case. It’s easy to adjust, and it’s nice not having to remember to order dog food every time
Jeanette_bostwick89
February 02, 2026
"Easy curbside pickup for a big bag of dog food"
I ordered my dog food online and chose curbside pickup, mostly because I really did not feel like hauling one of those huge heavy bags all the way through the store and out to my car. When I got there, I checked in from the parking lot, and it was quick. Someone came out with the order before I had much time to sit around and wonder if I did it right. Everything was correct, the bag was in good shape, and the whole thing was just simple and convenient. No complaints at all, and I’d definitely do it this way again...
SEGURA
January 31, 2026
"I usually buy my dog food here, the…"
I usually buy my dog food here, the rewards add up quicker than I expected. I got a decent coupon last week, which felt like a fair little thank-you for shopping there regularly. I’d say it’s worth it
adrienne1981
January 14, 2026
"Quick and Easy Checkout"
Checkout was quick and smooth. I got through it fast, there were no weird issues or anything slowing me down.

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petco.com Q&A

Would you like 11 dollars or 0 dollars? because my dad was going to buy something but you would rather have 0 dollars than 11 dollars

I would like to return product that took over a month to receive. please give me the return process and return address. thanks

How fast do they deliver?!

PaulaKelly
February 21, 2020

“Took 4 weeks and only got one idem out off 3 I was supposed to get 3 , 2 bags off dog treats , and 1 puppy pads I got puppy pads But that's it”

How easy is it to get a hold of customer service at petco?

organicswan460
January 05, 2020

“IMPOSSIBLE! Stinks. Cannot get beyond call center.”

Are there other similar companies to petco that are less expensive or better?

SebastianLong
January 05, 2020

“Chewy.com is cheaper, faster and much better service.”

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